There is no need to complete any enrollment forms. Simply log in to your online account, order your transit or parking, and your passes or vouchers will be mailed directly to you, or if you elect, your parking provider will be paid directly. Your purchase will be deducted automatically from your paycheck. This is a monthly benefit, and changes can be made monthly (generally before the 10th of each month, but check online for your plan deadlines), or you may set up your account to process recurring benefits in the same amount/delivery method.

The amount that you spend on transit or parking can be paid for with pre-tax money. When you order transit and parking online, the value of your order is automatically deducted from your paycheck. Your yearly taxable income is reduced by the amount of your purchase. For tax years beginning after January 1, 2020, the IRS allows up to $270 a month pre-tax for costs and up to $270 a month pre-tax for parking costs. Any amount beyond that becomes a post-tax deduction.

Assuming a total tax rate of 30%, if you spend $270 on commuting and $270 on parking each month, you can save $1,944 per year. That’s like getting more than 3 and a half months for free!

After your order has been placed, you may edit or delete your order (up to the 10th of the month in most cases).You can make changes to your order right from your dashboard. Select your upcoming order, and click ‘Edit’ or ‘Delete’ under ‘Options’.

To change personal information, log in to the Commuter Portal and click My Account to update your information.

Your order deadline is displayed prominently on the home page of the Commuter Portal. For most employees and transit authorities, you must place your order by the 10th of the month for the following month. Orders received by the 10th of the month are processed and mailed no later than the 23rd of that month. Example: Passes ordered by June 10th are for July and are mailed no later than June 23rd.

However, some employers have modified the order deadline. Additionally, some transit authorities have a different order deadline. Please check online to verify your order deadlines.

Absolutely. We offer more than 100,000 different types of commuter and parking benefits. Most likely, we have exactly what you need for your transit or parking provider.

You can set your order up as recurring, meaning that we’ll automatically process it each month until you notify us otherwise. We can also send you an email each month reminding you that you have an order in the system, and prompting you to re-enter the site if you need to make a change.

Simply open the app on your smartphone, select payment, and then add credit card. Once on this screen, enter in the fields from your Commuter Prepaid Mastercard. You will have to ensure this card is selected prior to requesting the car service. This card may not be used for personal car service requests.

Eligible expenses include public transportation used for your transit to work and many parking expenses. Only your work commuter expenses are eligible. You may not use this benefit for your spouse’s or dependents’ commuter expenses. See the following FAQs for some examples of qualified and unqualified expenses.

• Buses
• Trains & subways
• Ferries
• Vanpools
• Commuter highway vehicles
• Shared ride card service apps - uberPOOL and Lyft Line

• Parking at or near your place of employment
• Parking at a location from which you commute to work

These items cannot be submitted or purchased as part of your commuter benefits:

• Bridge tolls
• Highway tolls
• Expenses for someone other than you
• Uber and Lyft services not associated with uberPOOL and Lyft Line services

You can set aside up to $270 per month on transit expenses and up to $270 per month on parking expenses in 2019.  However, this amount can change each year, as the IRS reviews and (bonus!) sets higher limits.

However, keep in mind that transit and parking funds are considered two separate buckets of money and can not be mixed and mingle. So be sure to calculate both your transit and parking expenses related to your daily commute, and elect contributions accordingly.

Log in or Register on your Commuter Dashboard online at connectyourcare.com.

Select TRANSIT from the left-hand menu and go to transit benefits.

To check for an adjustment or credit balance, go to MY ACCOUNT, and then open “Adjustments/Credits.”

Credits are automatically applied to new purchases up to the pre-tax limit. 

This means participants can only use up to the pre-tax limit set by the employer.

For example, if a participant has a transit credit balance of $300, their purchase is for $275, and the employer pre-tax limit is $270, then only $270 will be applied towards the purchase and the $5 will be post-tax. Thus, the participant will have a credit balance of $30 that can use it towards the next purchase.

If there is an available credit balance, it should automatically display at the time of check out. If no credits display, then the credit balance is $0. You may contact CYC if you have any questions about your credit balance.

If you have credits that have transferred from a prior vendor, you can use the credit(s) toward any product related to the respective benefit. So, you can only use a parking credit for parking products, and you can only use a transit credit for transit products.